By KEDIBONE MOLAETSI
8 June 2026 – AVBOB said it can confirm that the recent disruption to certain of its digital platforms and services is the result of an incident involving external malicious actors. AVBOB said the matter is being treated with the utmost seriousness and its technical teams, together with specialist partners are working around the clock to restore functionality.
AVBOB General Manager: Corporate Affairs, Adriaan Bester said while investigations are still underway to determine the full nature and extent of the incident, including whether any personal information may have been impacted, they can confirm that steady progress has already been made. Bester said work continues at a rapid pace to restore functionality as quickly and safely as possible.
“We wish to assure our policyholders, partners and stakeholders that we are actively managing the situation and prioritising the continuity of essential services. While some systems and branch services remain affected, all AVBOB branches nationwide remain operational and available to assist with payments, claims registration and funeral arrangements through manual procedures.
“Clients who may experience delays in making payments during this period will not be negatively affected. Policyholders will not be prejudiced as a result of this temporary disruption. In the interim, clients who experience technical difficulties accessing AVBOB’s digital platforms may pay their premiums online using the following secure link: https://payat.io/qr/11745,” he said.
Bester further said policyholders should use their policy numbers as reference. He added that they also urge everybody to make sure not to use any other link to make payments.
“Always take great care to ensure that any payment link is real since these links can be changed by fraudsters. Clients who need to lodge new claims may do so directly via email at: myclaim@avbob.co.za.
“We sincerely apologise for the inconvenience caused and thank our clients and partners for their patience and understanding. We are committed to restoring all systems as soon as possible and returning to normal operations,” concluded Bester.
The Guardian 