By REGINALD KANYANE
8 March 2026- The North West MEC for Department of Economic Development, Environment, Conservation and Tourism (DEDECT), Bitsa Lenkopane said consumers across the province continue to face challenges, particularly with second-hand motor vehicles that are sold with hidden mechanical defects, undisclosed histories or faults that only become apparent shortly after purchase. Lenkopane said these practices leave many consumers with unexpected repair costs, ongoing financial burdens and unnecessary hardship.
She further said as a government, it is their responsibility to ensure that businesses operate fairly and that consumers are protected from unfair and unjust trade practices. Lenkopane added that the North West Provincial Consumer Affairs Court continues to play a critical role, which continues to provide relief to consumers through dispute resolution, mediation and the enforcement of consumer protection legislation.
“There was a recent case where the court ruled in favour of a consumer, who had purchased a defective motor vehicle. Following an investigation and mediation process by the Consumer Affairs Office, the court ordered that the sale agreement be cancelled and that the consumer be refunded the purchase price.
“This case demonstrates that the Consumer Affairs Court remains a vital platform for justice, ensuring that suppliers are held accountable and that consumers receive redress when their rights are violated,” she said.
Lenkopane said her department will intensify compliance inspections in the motor industry through collaborative efforts with stakeholders, including SAPS, MIOSA and other national regulators, to ensure that dealerships comply with consumer protection legislation and that unsafe or defective vehicles are not sold to communities. She said in addition to enforcement efforts, DEDECT will continue to expand consumer education and awareness campaigns across the province, particularly targeting vulnerable and rural communities, to ensure that consumers are informed about their rights and the mechanisms available to report unfair practices.
“Consumers are also urged to exercise responsible consumer behaviour by reading and understanding contractual agreements before signing and by reporting defective goods within the six-month statutory period provided for in the Consumer Protection Act.
“A progress made in advancing consumer rights, promoting consumer confidence and fostering a culture of responsible consumer behaviour. This year’s celebration is held
under the theme: “Consumers’ Right to Receive Goods that are Free from Defects,” said Lenkopane.
She said the province is placing particular focus on challenges faced by consumers in motor vehicle transactions, especially in the purchase of second-hand vehicles. Lenkopane said it is important to educate consumers about their rights and responsibilities when purchasing goods or entering into contractual agreements.
The Guardian 