By REGINALD KANYANE
The Department of Water and Sanitation said as the custodian and leader in the water and sanitation sector, it will continue to have a constant engagement with the communities in the North West, through its toll free number.
The Department of Water and Sanitation spokesperson, Wisane Mavasa said this will assist them in improving service delivery of water and sanitation in the province. Mavasa said this follows Minister of Water and Sanitation, Senzo Mchunu’s pronouncement in January this year to resuscitate the Departmental Call Centres in all provinces.
“This initiative is a greater collaboration of government, departments, entities, and water service authorities. The agencies within the water sector have inspired teamwork towards a shared goal of ensuring continuous water and sanitation service delivery in the North West.
“The department’s Call Centre aims to ensure effective monitoring of service delivery in the province, as well as to ensure speedy response to the complaints of members of the community,” he said.
He further said this is in line with the department’s goals underpinned by the National Development Plan (NDP), which dictates that the state should put people first (Batho Pele) and effectively respond to the needs of the country and its people. Mavasa added that the department encourages communities and the country at large to report water and sanitation challenges to hotline 0800 200 200.
“They should report dry public boreholes, burst pipes or leaking taps, water use registrations and licensing, pollution and dumping of waste in or near water resources, vandalism and theft of infrastructure, leaking sewerage systems and sewer spillages. This includes poor water quality, water reservoir problems and illegal water connections.
“No water supply and water supply interruptions. The department will continue to decisively intervene and resolve water and sanitation related service challenges as it is mandated by the constitution through the National Water Act 36 of 1998 to promote equitable access to water,” said Mavasa.
He said they are also re-dressing the results of past racial and gender discrimination, promoting the efficient, and to maintain sustainable and beneficial use of water in the public interest.
TaungDailyNews 