By KEDIBONE MOLAETSI
Public Protector, Advocate Kholeka Gcaleka said the principles of South Africa’s constitutional democracy, established in 1994, adding that the rule of law, transparency, and accountability are the bedrock of the nation’s democratic framework.
Gcaleka said this during her lecture at the North West University (Mahikeng campus) on 11 July 2024. She further said the role of the Public Protector is to uphold and strengthen South Africa’s constitutional democracy.
“Community engagement is essential for ensuring that the government remains accountable and responsive to the needs of its citizens. The Public Protector’s Office is a vital avenue for citizens to express concerns and grievances regarding public services.
“The responsibilities of the Public Protector’s Office extend beyond oversight and it plays an important role in fostering a culture of transparency and responsiveness in public administration,” said Gcaleka.
She also discussed the importance of effective complaints management frameworks. Gcaleka outlined how these frameworks are designed to ensure accessibility and fairness in handling public grievances.
“We are making it easier for citizens to lodge complaints and ensure that their complaints are handled efficiently and justly, so that the Public Protector’s Office can more effectively address issues of maladministration and corruption.
“Our overview of the constitutional and legislative mandates, includes investigating instances of maladministration, enforcing executive ethics, combating corruption, protecting whistle-blowers and regulating access to information,” said Gcaleka.
She added that these functions are crucial for maintaining the integrity of public institutions and for protecting the rights of citizens. Gcaleka said their role is to ensure that public power is exercised in a manner that is consistent with the constitution.
“The role of citizen responsibility and political engagement, especially in the context of coalition governance is imperative. Informed voting and participation in political discourse are essential for ensuring that government officials are held accountable.
“Additionally, we need to be wary against undue influence in coalition agreements. There is a need for vigilance and transparency in these processes. We must be vigilant to ensure that coalition agreements do not undermine the principles of democracy,” she said.
Gcaleka concluded her lecture with a call to action. She urged citizens to strengthen civil society, promote inclusive governance, and safeguard democratic principles.
“We are committed to upholding the values enshrined in South Africa’s constitution. This commitment is essential for building a more just and equitable society, where the rights and freedoms of all citizens are protected,” said Gcaleka.
The Guardian 