By OBAKENG MAJE
The Chief Executive Officer (CEO) of Joe Morolong Memorial Hospital, Portia Tlou, has engaged on ‘management walk about’ to the Outpatient Department on 5 March 2024. Tlou said she did this in order to engage with patients and afford her an opportunity to get first-hand information from patients in relation to health services rendered.
She further re-assured patients that the hospital is committed to provision of quality health services and the interaction served as an assessment on which health services the hospital can expand to meet up with the needs of patients. Tlou added that this will also address the ever growing population in the district.
“Most of the patients were ecstatic about the services offered by the hospital while few raised concerns regarding the queuing and filling system. As the hospital, there is a need to improve the queuing system, through prioritisation of the elderly and people with disability.
“This will include school children and terminally-ill patients. The hospital is reviewing the filling system with the view of enhancing its efficiency. So, all concerns raised by the patients will be monitored and addressed in order to attain expedited provision of quality health services,” she said.
Tlou said they appreciate feedback that was given to them by the patients. She said it gives them the opportunity to go back to the drawing board to better their services.
Meanwhile, on regular basis, Tlou said she conducts management by walk about in the hospital to have first-hand information in the operations of the hospital either during the day or at night. She said this also ensures that, constant interaction with the staff and patients is ensured.
The Guardian 