Picture: (Bakgatla Gates Resort receptionist, Thoriso Morake)
BY REGINALD KANYANE
FRONTLINE staff were taken through their pace in a two-day workshop on customer services. Receptionists, customer and guest relations officers from various tourism enterprises in North West province embarked on a mentorship programme.
MEC for tourism, Desbo Mohono said a workshop on customer service is a way of improving service excellence within the tourism industry. The event was held at Bakgatla Lodge near Moruleng village.
“Tourism product owners should give tourists a world class treatment. The treat must ensure that the clients come back for more to experience the wonders provided by the entire province.
“We must also practice and offer excellent services to our guests. In that way, we will be making sure that we contribute positively to the growth of tourism in the province,” Mohono said.
Golden Leopard Resorts owns several tourism establishments across North West. The entity also sent their delegates to attend the workshop.
One of 42 delegates, Thoriso Morake, 26, works as a receptionist at Bakgatlha Gate Resorts in Pilanesburg. Morake said she was passionate about her work. “I have been working as a receptionist for three years. I learnt a lot about good customer services. The workshop will be handy in sharpening my skills and furthermore improve my acumen in dealing with customers in daily basis.
“We are living in an ever-changing world. One meets different characters on daily basis. I have even matured with time and I am now able to conduct myself so well,” Morake said.
The Guardian 