L’Isle-Verte – Rescuers on Saturday recovered two more bodies as they struggled with frigid temperatures and ice as thick as 60cm to search the ruins of a burned-out Quebec retirement home. Ten bodies of the 32 presumed dead have been recovered.

A massive blaze swept through the three-storey building in L’Isle-Verte, about 225km northeast of Quebec City early on Thursday. Quebec Provincial Police lowered the number of missing from about 30 to 22 based on more detailed information.

The coroner’s office identified two victims on Saturday, Juliette Saindon, 95, and Marie-Laureat Dube, 82. A third person has been identified but his or her name will not be released until Sunday.

The cause of the blaze that burned down the Residence du Havre was under investigation, and police asked the public for any videos or photos that might yield clues. Quebec Police Lieutenant Guy Lapointe declined to confirm media reports that the fire began in the room of a resident who was smoking a cigarette, describing it “is one hypothesis among many.”

“When you conduct an investigation of this magnitude, you have to determine all the facts and not simply just one or two in order to achieve a conclusion,” he said.

Search teams brought in equipment normally used to de-ice ships that pushes out very hot air.

“You can imagine how difficult it is to go through the ice, melt it, and do it in a way that we preserve the integrity of potential victims,” he said. “So it’s very difficult work again today. It’s very cold.”

Officials said they would end the day’s search at 19:00 on Saturday due to the difficult conditions and resume on Sunday morning.

On Friday, teams of police, firefighters and coroners slowly and methodically picked their way through the ruins, working in shifts in the extreme cold with temperatures hovering around minus -20’C.

As crews used steam to melt thick sheets of ice coating the rubble, Marc-Henri Saindon waited for his mother’s body to be recovered. Marie-Jeanne Gagnon, five months shy of her 100th birthday, had moved to the home on New Year’s Eve, her son said.

“She really liked it there. She was well treated and she had friends there,” Saindon said.

Spray from firefighters’ hoses left the home resembling a macabre snow palace, the ruins encased in thick white ice dripping with icicles. Workers took a break over night because of the freezing cold.

The tragedy cast such a pall over the village of 1 500 that psychologists were sent door to door.

“This is a horrible tragedy,” Mayor Ursule Theriault said.

Elderly survivors were moved to other residences for the elderly in the area, and the Red Cross had raised about C$200 000  to provide clothes, hearing aids, wheelchairs, and other urgent needs.

“Because they left their residence so quickly, they left with nothing,” said Myrian Marotte, a Red Cross spokesperson. “We’re looking at providing them with those very urgent articles.”

Witnesses told horrific tales of people trapped and killed by the flames. Many of the 50 or so residents were over 85 and used wheelchairs or walkers. Some had Alzheimer’s.

Pascal Fillion, who lives nearby, said he saw someone use a ladder to try to rescue a man cornered on his third-floor balcony. The man was crying out for help before he fell to the ground, engulfed in flames, Fillion said.

“I lost my friends,” said Nicole Belanger, who worked at the home part-time for the past four years. “The residents loved us and we loved them.”

Quebec Minister of Social Services Veronique Hivon said many of the village’s volunteer firefighters had relatives at the retirement home.

“People are in a state of shock,” she said. “We want them to know the services are there by going door to door. It’s an important building that’s a part of their community that just disappeared.”

AP