By Obakeng Maje

Deputy Minister for the Department of Performance Monitoring in the Presidency, Obed Bapela concluded his unannounced Front Service Delivery Monitoring (FSDM) visit at Mahikeng South African Social Security Agency (SASSA), Montshioa Clinic, Mahikeng Local Municipality Drivers & Learners Testing Centre and Customer Service Centre in Mahikeng, North West Province on Tuesday.

Deputy Minister Bapela also engaged with management at the service delivery sites. Although the FSDM visits take the form of surprise visits to monitor the quality of service delivery rendered at the targeted sites, engagements with the management provided useful management information resulting from the visits, which could be used to improve service delivery

Meanwhile, The Deputy Minister is to present to the special sitting of the Provincial Executive Council (Exco) a report highlighting best practices, challenges and interventions required as per performance monitoring visits to schools, Health facilities, Police stations and SASSA Offices conducted earlier in March.